Another Reason NOT To Buy A GM Vehicle

Rumblings abound about a lack of spare parts for GM vehicles, especially SUVs. I had heard rumors of this and now, unfortunately, have experienced this firsthand.

I purchased a 2006 Envoy last year. Last week, the electronics on the driver’s arm rest stopped functioning. With less vehicle less than four years old, I assumed having the unit repaired or replaced would not be a problem.

I was wrong.

The major clearinghouse for company manufactured GM parts in Lansing, Michigan informed the authorized Mr. Goodwrench dealer that THEY NO LONGER HAD THAT PART. Now, I can’t open the window(s) and lock the vehicle.

If this pattern continues, your GM will be a throw-away vehicle soon enough.

This is how GM services customers, imagine how they will treat stakeholders in the company.

You have been warned.

Subscribe by RSS Subscribe by Email

Comment by David S. Gibson

2009-08-24 09:41:48

Mr. Smicklas,

I manage the team responsible for assisting dealerships with problem part issues for GM Service and Parts Operations. Please provide me with a phone number or the dealership name and number you are working with to repair your 2006 Envoy. I will be more than pleased to look into this situation for you.

david.s.gibson@gm.com

Reply to this comment