According to the 2012 J.D. Power customer satisfaction survey on credit cards, American Express (NYSE:AXP) is still the best rated credit card when it comes to customer service for the sixth consecutive year.
In this survey, nearly 13,800 credit card users were surveyed regarding the main credit card features, such as rewards, benefits and services, credit card terms, problem resolution, interaction and the billing and payment process.
All credit card issuers were ranked from 1 to 1000, and the average score was 753, which is more than the average reached in the last couple of years. American Express ranked first with 807 points, followed closely by Discover (NYSE:DFS) with 799 points, and JPMorgan Chase (NYSE:JPM) had the third top score with 762 points.
This survey shows that cardholders are much more satisfied with their credit cards now than they were last year, despite the new credit card changes that have taken place recently. The most satisfied customers were those who took advantage of the perks that their credit cards offered, such as purchase protection, extended warranty, and so on.
If you want to take advantage of the perks and benefits these credit card issuers are offering, here is a list of the best credit cards for 2014 issued by American Express, Discover and Chase, which I recommend to those of you who want a card with excellent customer service and rewards programs.
Blue Cash Everyday® Card from American Express. Receive $50 Reward Dollars when spending $1,000 in the first 3 months. Earn 3% cash back on the first $6,000 you spend at U.S. stand-alone supermarkets (1% thereafter), 2% cash back at select major department stores and U.S. stand-alone gas stations, and 1% cash back on other eligible purchases. Enjoy 0% introductory APR on balance transfers and purchases for the first 15 months. You’ll receive your cash back as Reward Dollars which you can redeem as a statement credit. Enjoy purchase protection, return protection, extended warranty and many more perks. No annual fee. Blue Cash Everyday® is one of the best credit cards for cash back in our opinion.
Gold Delta SkyMiles Credit Card from American Express. Receive 30,000 bonus miles when you spend $1,000 in the first 3 months. Earn 2 points per dollar spent on Delta purchases and 1 point for every other dollar you spend. Points never expire. Your first checked-in bag is free. Enjoy priority boarding on Delta flights and 20% discount on in-flight purchases. $95 annual fee waived the first year.
Discover it Card. Enjoy 0% introductory APR on purchases and balance transfers for 14 months. Earn 5% cash back on categories that change every 3 months and 1% cash back on all your other purchases. This card comes with 0% fraud liability. No annual fee.
Chase Freedom – $200 Bonus Cash Back. Receive $200 cash back when you spend $500 in purchases during the first 3 months. Earn 5% cash back in quarterly rotating categories and 1% cash back on everything else you purchase. Enjoy 0% intro APR on purchases and balance transfers for 15 months. No annual fee. Chase Freedom is rated as one of the top cash back credit cards according to DailyMarkets.com.