In this growing age of smartphone dependence, the 45-year-old Ingram says, a broken iPhone is an emotionally stressful problem that must be fixed, immediately. “There are lots of people who won’t leave the room while we’re working on their phones,’’ he said. “They’re so attached to their phone they don’t know what to do without it.’’

Ingram, who has the wholesome handsomeness of a cartoon quarterback, has become a mini-celebrity in Brighton, which is known for, among other things, young people behaving like young people. “I always get recognized in bars,’’ he said; that’s also where a lot of his business originates.”

HT: Jeff Jacoby